FAQ

Frequently Asked Questions

 

Where are the stores located?

We are an online store based in London, no physical store location. The items are manufactured in factories in Europe and also handmade in India.

 

DELIVERY


Do you deliver products internationally?

LEONORA GYPSY ships products worldwide and shipping is available for all countries around the world.

What is the shipping price?

UK SHIPPING

We offer free UK shipping on all orders over £100

Otherwise there is a £4 postage charge for orders under £100

All UK orders are sent via Hermes or Parcelforce


INTERNATIONAL SHIPPING

If I am ordering from outside of the U.K. will I incur taxes and duties on my package? 

Yes, this is the responsibility of the customer. LEONORA GYPSY is not liable to pay any duties or import taxes. With the U.K. having left the E.U. this is now the case for all of our European customers.

If you wish to have it tracked please choose International Shipping tracked this is free on all orders in EUROPE over £100 or charged at a flat rate of £10 if below £100

 For international orders outside of Europe the charge is £25 for all orders under £200 or free on orders over £200. 

 How long does international delivery take?

Please allow time for our products to arrive. Most orders will arrive between 10-15 days worldwide. With 3 days to process. 

We have selected several suppliers worldwide to maintain a high quality assortment of clothing. All orders will have a tracking number. Duty or applicable taxes may be an additional fee applied to your order depending on the rules and regulations of the country you have ordered from.

In most cases, you will receive your item(s) earlier than expected depending on the destination. Your patience is truly appreciated. Feel free to contact us at info@leonoragypsy.com with any questions regarding your order.

 

How long does UK delivery take?

Processing time: 2 days

Shipping: 3-5 business days

Shipping may take up to 5 business days to arrive as some items may take longer due to Hermes delays although this is usually sooner. 

If ordered before 5pm Mon-Fri you will receive your item within 3 business days. 

 

If next day is required please email us to check and this should be possible. 

 

Can I change or cancel my order? 

We are not able to make changes or cancellations after your order has been placed. Please email us directly after placing your order and we will do our best to assist you with any questions.

 

How can I pay?

Accepted Pay Methods We accept Visa, MasterCard, American Express & PayPal.

Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try again, or try using a new payment method. If it does not work, contact your financial institution for more information regarding the decline.

We do not share credit card or other payment information with third parties. Payment information is processed and stored by a certified payment processor and will not be disclosed.

How secure is my personal information?

LEONORA GYPSY adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.

Any more questions?

Please contact us

info@leonoragypsy.com